1. Information we collect
We may collect account details, contact information, payment and transaction records, device and usage data, support messages, and the videos, images, prompts, or other content you submit to the service. Payment card details are processed by our payment provider and are not stored directly by us.
2. How we use information
- Provide, maintain, secure, and improve the service.
- Process purchases, allocate credits, and prevent fraud or abuse.
- Generate requested content and provide customer support.
- Send essential service notices and, where permitted, product communications.
- Comply with legal obligations and enforce our agreements.
3. Content processing
Uploaded content and prompts are processed to provide the requested AI generation features. We may use vetted infrastructure and AI service providers to perform this processing. Do not upload confidential information or content you do not have the right to use.
4. Sharing and disclosure
We may share information with service providers that support hosting, authentication, payments, analytics, security, customer support, and AI processing. We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction. We do not sell personal information for money.
5. Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, including legal, accounting, fraud-prevention, and dispute-resolution needs. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
6. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of personal information, or object to certain processing. You may opt out of non-essential marketing. We may need to verify your identity before completing a request.
7. Cookies and analytics
We may use cookies and similar technologies for authentication, preferences, security, performance, and analytics. Browser controls may allow you to limit cookies, although some features may then stop working correctly.
8. Children
The service is not directed to children under 13, or the higher minimum age required in their jurisdiction. We do not knowingly collect personal information from children below that age.
9. International processing
Information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
10. Changes and contact
We may update this policy and will post the revised version with a new effective date. Questions or privacy requests may be sent to hello@videoextenderai.net.