1. Unused credit purchases
You may request a refund within 7 days of purchase if none of the credits from that purchase have been used. Once any purchased credits have been used, the credit pack is generally non-refundable, except where required by applicable law.
2. Failed generations
If a generation fails because of a verified technical error on our service and no usable output is delivered, the credits charged for that generation will normally be restored automatically or after review. Dissatisfaction with the style, composition, accuracy, or creative quality of a successfully delivered AI output does not by itself qualify for a cash refund or credit restoration.
3. Duplicate or unauthorized charges
Contact us promptly if you believe you were charged more than once for the same purchase or a payment was unauthorized. We may ask for transaction details and reasonable identity verification before issuing a refund.
4. Non-refundable cases
- Credits used in completed generation requests.
- Accounts suspended or terminated for violating the Terms of Service, including the NSFW-content prohibition.
- Requests made after the stated refund window, unless applicable law requires otherwise.
- Exchange-rate differences, bank fees, or taxes that we do not control.
5. How to request a refund
Email hello@videoextenderai.net with your account email, transaction ID, purchase date, and the reason for your request. Please do not send complete payment card details. We aim to review eligible requests within 5 business days.
6. Approved refunds
Approved refunds are returned to the original payment method. Your bank or payment provider may take an additional 5–10 business days to post the funds. Refunded credits will be removed from your account.
7. Statutory rights
Nothing in this policy limits non-waivable consumer rights or refund remedies available under applicable law.